Oh Barbara - I felt your pain - I do because I have two (my parents) in a similar situation and I would be very upset if the staff were so insensitive as the ones you mentioned - I mean c'mon!

They say loneliness is an epidemic - I visited two nursing care facilities this time on my trip - I will write about it - I couldn't stay more than a few minutes - as an empath, the weight of sadness and loneliness there weighed down on me like a wet blanket - it was really sad even though they were very well maintained